FAQS

FAQS

Do I have to place my order online?
We sell an amazing range of clothing and accessories online only. We do not at present accept phone orders, but we will hopefully have this option available in the near future.

Do you offer free delivery?
We offer a range of delivery options which you can find on the Delivery Page. We are currently offering FREE Standard delivery to UK customers when you spend a minimum £50 online. The FREE Standard delivery option will be automatically selected when you meet the minimum spend.

How long do i have to return an item?
If you are not satisfied with your purchase, Fashion Trendz is happy to refund products returned within 14 days of delivery. Returned goods must be returned in a fully resalable condition, and any tags must be intact. We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged. For all Returns & Refunds.

How much does it cost to return items?
Returns will be at your expense and is not refundable by Fashion Trendz unless the returned item is faulty, damaged or incorrectly sent.

Can I exchange instead of a refund?
We can only offer an exchange for faulty or incorrectly sent items. Unfortunately, we are not able to offer exchanges for other reasons at this time. If you would like refund for an item, then please return item as described above and we will happily process a refund for you. For all Returns & Refunds.

When will my item arrive?
All our range of delivery services vary. You can find the full list of delivery services on the Delivery Page. If your parcel has not arrived within the timescale listed, please allow 2 working days before contacting us as occasionally there may be delays with the delivery services.

What Does Awaiting Fulfilment Mean?
Awaiting Fulfillment means we have received your order and it's currently being processed with our Dispatch Department and or Courier.
 
My Order Status Says Shipped But I Haven't Received My Item?
When a parcel leaves our warehouse, the status of your order changes to Shipped. This doesn't mean your order has been delivered. It simply means it's left our warehouse and has been handed over to our courier and will arrive very soon.
 
What Should I Do If I Receive A Faulty Or Incorrect Item?
Please contact our Customer Service Team via Facebook, Email with your ORDER NUMBER and EMAIL ADDRESS with as much information as possible regarding the item(s) so we can do our very best to correct this for you. Although we aim to get back to all our customers as quickly as possible please allow up to 24hrs for a reply. Customer Service Opening Hours: Mon - Fri 9:00am - 5:00pm.
 
I've Forgotten My Password?
Don't worry! Simply select the forgotten password option on the "my account" section of the website.
 
Can I Pre Order An Item?
Pre-order is available on selected items only and will be noted on the product description.